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CAREERS
Join the Martha’s Vineyard Museum team—help preserve Island history, connect with community, and bring our mission to life.
CURRENT OPENINGS
SEASONAL VISITOR SERVICES ASSOCIATE & LIGHTHOUSE GUIDE
Job Summary: The Visitor Services Associate & Lighthouse Guide (VSA) is a crucial member of the Martha’s Vineyard Museum team, dedicated to delivering exceptional hospitality and maintaining a professional demeanor, appearance, and attitude. VSAs play an integral role in ensuring a positive experience for visitors and members at the Museum and lighthouse. VSA staff the Museum’s welcome center, gift shop, lighthouses and support other departments as needed. Hiring Pay Range $20 per hour.
Supervisory Responsibilities: None
Reports to: Visitor Services Manager
Duties/Responsibilities:
- Carry out daily operations at the Lighthouse and Martha’s Vineyard Museum, including the front desk, gift shop, parking lot and overall museum campus with a focus on customer service, organization, and efficiency ensuring visitors are attended to professionally, promptly, and graciously.
- Handle and balance cash and related financial entries from admissions, memberships and gift shop.
- Participate in walk-throughs of the Museum and Lighthouse during operating hours to ensure highest level of visitor experience, safety, security, and cleanliness.
- Promote the Museum through membership, special exhibitions, and upcoming programs and events.
- Be a source of knowledge on current exhibits, upcoming events, and general knowledge of the Museum and Island.
- Gather visitor feedback and respond to visitor inquiries, emails and phone calls in a prompt, professional manner.
- Provide occasional support for Museum events and programs
- When working at the lighthouse:
- Greet visitors, handle admissions sales and record admission figures while providing for a safe and enjoyable climb to the top.
- Maintain the cleanliness of the lighthouse and the appearance of the Children’s Memorial surrounding it.
- Present the history of the lighthouse and the Island in an accurate and engaging manner.
- Promote the museum to lighthouse visitors.
- Possible opportunities to staff private rentals of the lighthouse if desired.
Required Skill/Qualifications:
- Enjoy working with the public, meeting new people, partnering with volunteers, collaborating, and being a team player.
- Flexibility to work in multiple operation areas within a single day.
- Possess excellent organizational and communication skills.
- Have strong interpersonal and creative problem-solving skills.
- Weekend availability, with the possibility for some nights.
- Radiate a commitment to customer service and the ability to manage confidential information with discretion and tact.
- Comfortable with multiple software programs including Point of Sale, Google Suite, and Microsoft Office.
- Familiarity with working on tablets/mobile devices for point of sales and admissions.
- Interest in the Museum’s mission and Martha’s Vineyard history.
- Proficiency in Portuguese and American Sign Language is a plus.
Education and Experience: Customer service experience
Physical Requirements:
- Prolonged periods of standing.
- Prolonged periods of sitting at a work station.
- Must be able to lift 15 pounds at times
- Physical ability to walk ¼ mile to lighthouse and up the stairs to top of lighthouse multiple times a day.
Please send cover letter, resume and references to careers@mvmuseum.org
At the Martha’s Vineyard Museum, our work is driven by curiosity, collaboration, and a shared commitment to preserving the Island’s stories. While we are not currently hiring, we always welcome hearing from individuals who are passionate about museums, history, and community engagement.
If you would like to introduce yourself for future opportunities, please send a resume and brief note to careers@mvmuseum.org
Interested in hands-on Museum experience? Learn more about our Summer Fellowship Program.
At the Martha’s Vineyard Museum, we value diversity and strongly encourage applications from individuals from all identities and backgrounds. All qualified applicants will receive equitable consideration for employment based on their experience and qualifications, and will not be discriminated against on the basis of race, color, religion, disability, national origin, age, sex, pregnancy and pregnancy-related conditions, gender identity, sexual orientation, genetic information, veteran status, ancestry, or national or ethnic origin. Applicants are subject to a Criminal Offender Record Information (CORI) background check.