Careers

Part-Time, Year-Round | Martha’s Vineyard Museum – Vineyard Haven, MA
Martha’s Vineyard Museum seeks a part-time IT Support Specialist to oversee and maintain its internal technology infrastructure. This role serves as the primary point of contact for help desk support, managing user accounts, hardware/software needs, and system security in collaboration with an external IT services provider. Responsibilities include maintaining server and network health, overseeing backups, and supporting staff onboarding.

Requirements:

• 3+ years of IT experience
• Strong organizational and troubleshooting skills
• Ability to work independently and manage multiple priorities
• Comfort with hands-on support, including lifting equipment over 50 lbs
• Experience with general repairs and maintenance is a plus

This position reports to the Director of Finance and Operations and plays a key role in keeping Museum systems secure and running smoothly.

Part-Time, Seasonal | Edgartown, MA
Lighthouse guides are responsible for daily operations and visitor services at the Edgartown Lighthouse. Guides should enjoy interacting with the public and be enthusiastic about the lighthouse and Vineyard history. Duties include greeting visitors, handling admission fees and ensuring the security and security of the property. The Lighthouse is an extension of the Martha’s Vineyard Museum campus, therefore Guides are expected to be pleasant, professional, and uphold the Museum’s high standards for visitor experience. They should also promote the Museum and its mission at the Lighthouse.   This is a seasonal position as the Lighthouse is open from mid-May through mid-October.

Responsibilities:

• Greet and welcome visitors to the Lighthouse while providing direction for a safe and enjoyable climb to the top.
• Collect admissions income and keep accurate attendance records.
• Maintain the cleanliness of the tower (sweeping stairs, wiping down surfaces, cleaning windows, etc.)
• Helping maintain the cleanliness and appearance of the Children’s Memorial surrounding the lighthouse.
• Present the history of the Lighthouse and the Island in an accurate and engaging manner. 
• Promote the Museum’s mission and presence.
• Possible opportunity to assist with private rentals of the Lighthouse if desired.

Qualifications:

• Background in customer service helpful.
• Passionate about Martha’s Vineyard and its history.  
• Ability to maintain an accurate cash drawer and attendance records.
• An enthusiastic and friendly demeanor and a genuine interest in ensuring all lighthouse visitors have a positive experience. 

Physical Requirements:

• Physical ability to open and secure lighthouse doors and hatches.
• Physical ability to stand or sit for prolonged periods.
• Physical ability to walk ¼ mile to the lighthouse
• Physical ability to walk to the top of the lighthouse tower multiple times a day. 

This position reports to the Visitor Services Manager.

Multiple full-time and part-time seasonal positions | Vineyard Haven, MA
The Visitor Services Associate (VSA) is a crucial member of the Martha’s Vineyard Museum team, dedicated to delivering exceptional hospitality and maintaining a professional demeanor, appearance, and attitude. VSAs play an integral role in ensuring a positive experience for visitors and members at the Museum. VSAs staff the Museum’s welcome center and shop, and support other departments as needed.

Responsibilities:

• Greet and welcome visitors, carry out daily operations at the front desk, gift shop, parking lot and overall museum campus with a focus on customer service, organization, and efficiency ensuring visitors are attended to professionally, promptly, and graciously. 
• Handle and balance cash and related financial entries from admissions, memberships and gift shop.
• Participate in walk-throughs of the Museum during operating hours to ensure highest level of visitor experience, safety, security, and cleanliness.
• Promote the Museum through membership, special exhibitions, and upcoming programs and events.
• Be a source of knowledge on current exhibits, upcoming events, and general knowledge of the Museum and Island.
• Gather visitor feedback and respond to visitor inquiries, emails and phone calls in a prompt, professional manner.
• Provide occasional support for Museum events and programs and possible shifts at Edgartown or East Chop Lighthouse.

Qualifications:

• Enjoy working with the public, meeting new people, partnering with volunteers, collaborating, and being a team player.
• Flexibility to work in multiple operation areas within a single day.
• Possess excellent organizational and communication skills.
• Have strong interpersonal and creative problem-solving skills.
• Flexibility to work weekends and some nights.
• Radiate a commitment to customer service and the ability to manage confidential information with discretion and tact.
• Comfortable with multiple software programs including Point of Sale, Google Suite, and Microsoft Office.
• Interest in the Museum’s mission and Martha’s Vineyard history a plus.
• Fluency in English is required; proficiency in Portuguese and American Sign Language is a plus. 

Physical Requirements:

• Prolonged periods of standing
• Prolonged periods of sitting at a work station 
• Must be able to lift 15 pounds at times

This position reports to the Visitor Services Manager.