Jobs
Seasonal Visitor Services Associate
Job Summary:
The seasonal Visitor Services Associate is a crucial member of the Martha’s Vineyard Museum team, working to create the best possible experience for visitors, members, and volunteers at the Museum all summer long.
Supervisory Responsibilities:
- None
Reports to:
- Visitor Services Coordinator
Duties/Responsibilities:
- Carry out daily operations at the front desk, gift shop, and First Light Café with a focus on customer service, organization, and efficiency ensuring visitors are attended to professionally, promptly, and graciously.
- Handle and balance cash and related financial entries from admissions, gift shop, and café sales.
- Participate in walk-throughs of the Museum during operating hours to ensure highest level of visitor experience, safety, and security.
- Restock pre-packaged items in the First Light Café from Museum staff kitchen.
- Promote the Museum through membership, special exhibitions, and upcoming programs and events.
- Be a source of knowledge on current exhibits, upcoming events, and general knowledge of the Museum.
- Respond to visitor inquiries and phone calls in a prompt, professional manner.
- Occasional support for events and programs.
Required Skill/Qualifications:
- Enjoy working with the public, meeting new people, partnering with volunteers, collaborating, and being a team player.
- Flexibility to work in multiple operation areas within a single day.
- Possess excellent organizational and communication skills.
- Have strong interpersonal and creative problem-solving skills.
- Flexibility to work some nights and weekends.
- Radiate a commitment to customer service and the ability to manage confidential information with discretion and tact.
- Comfortable with multiple software programs including Point of Sale, Google Suite, and Microsoft Office.
Education and Experience:
- Customer service experience
Physical Requirements:
- Prolonged periods of standing
- Prolonged periods of sitting at a work station
- Must be able to lift 15 pounds at times
Interested candidates should resume and list of three references to jobs@mvmuseum.org with the subject line: Visitor Services. Successful applicant must be willing to undergo a criminal background check.
The Martha’s Vineyard Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.
Edgartown Lighthouse Visitor Guides
Lighthouse guides are responsible for daily operations and visitor services at the Edgartown Lighthouse. Guides should enjoy interacting with the public and be enthusiastic about the lighthouse and Vineyard history. Duties include greeting visitors, handling admission fees and retail transactions, and ensuring the security of the property. The Lighthouse is an extension of the Martha’s Vineyard Museum campus, therefore Guides are expected to be pleasant, professional, and uphold the Museum’s high standards for visitor experience. They should also promote the Museum and its mission at the Lighthouse. A parking spot is provided for guides near the Light.
Responsibilities:
- Greet and welcome visitors to the Lighthouse while providing direction for a safe and enjoyable climb to the top.
- Collect admissions income and keep accurate attendance records.
- Maintain the cleanliness of the tower (sweeping stairs, wiping down surfaces, etc.)
- Present the history of the Lighthouse and the Island in an accurate and engaging manner.
- Promote the Museum’s mission and presence.
- Possible opportunity to assist with private rentals of the Lighthouse if desired.
Qualifications:
- Background in customer service helpful.
- Passionate about Martha’s Vineyard and its history.
- Ability to maintain an accurate cash drawer and attendance records.
- Physical ability to walk to the top of the lighthouse tower multiple times a day.
- An enthusiastic and friendly demeanor and a genuine interest in ensuring all lighthouse visitors have a positive experience.
Interested candidates should resume and list of three references to jobs@mvmuseum.org with the subject line: Lighthouse Guide. Successful applicant must be willing to undergo a criminal background check.
The Martha’s Vineyard Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.